NOC As A Service

NOC As A Service

Network Operation Center As A Service

24×7 Outsourced NOC Support

Zen Networks provides its telecommunication expertise and offers NOC services that are responsible for monitoring failures,  access network,  connectivity,  communication equipment alarms, and other performance issues that may affect the telecom network and services.

Our NOC team is 24×7 dedicated and continuously  monitor  for outages, faults, critical events, and abnormalities with the network

Zen Networks NOC As A Service Guarantee the availability of your infrastructure

Our 24/7 monitoring tools and help desk facilities can avoid downtime and guarantee the performance of all your network systems and services.

Incident managementProblem managementCapacity managementChange managementRelease Management

ITIL compliancy

ITIL compliancy

Our NOC Team is responsible for dispatching ticket issued from customers or monitoring platform

Dispatching

Dispatching

Our Expert discovers the root causes of problems in order to identify appropriate solutions

Root Cause Analysis

Root Cause Analysis

We provide a dedicated NOC staff, including level 1, 2 & 3 technical personnel, monitoring experts and security experts

Dedicated Noc Team

Dedicated Noc Team

Entrust full-cycle implementation of your software product to our experienced BAs, UI/UX designers, developers.

Notifications response

Notifications response

All Incidents, requests and problems are centralized and managed by tickets for more traceability and quick resolution

Ticketing

Ticketing

Our service manages events throughout their lifecycle to prevent, minimize, or eliminate their negative impact on the business.

24*7 Event Monitoring

24*7 Event Monitoring

Providing events reports, SLA reports, and custom reports following the offer you've opted for

Reporting

Reporting

Appliance to our client’s security policy by handling immediately every security incident according to his specific constraints

Escalation

Escalation

Appliance to our client’s security policy by handling immediately every security incident according to his specific constraints

24*7 Security Event

24*7 Security Event

To find the problem’s root cause, our NOC engineers use tools and troubleshooting methodology in order to resolve the client’s misfunctioning

Troubleshooting And Resolution

Troubleshooting And Resolution

Our NOC offer is segmented into 3 service levels to guarantee a quick handling and efficient resolution

Level 1 , 2 , 3 support

Level 1 , 2 , 3 support

NOC As A Service - Benefits:

Noc As A Service - Offer:

SILVER
  • Phone Support
  • L1 Support
  • Notification Handling
  • Ticketing
  • Tickets Dispatching
  • Escalation
  • Resolution with KB Procedure
  • Silver SLA
  • Monthly Incident Report
  • Monthly SLA Reports
Get Started Now
GOLD

Most Popular

  • Phone Support
  • L1 Support
  • Notification Handling
  • Ticketing
  • Tickets Dispatching
  • Escalation
  • Resolution with KB Procedure
  • Monthly SLA Reports
  • Dedicated SPOC
  • L2 AND L3 Support
  • Troubleshooting
  • RCA
  • Gold SLA
  • wEEKLY Incident Report
Get Started Now
Platinum
  • Phone Support
  • L1 Support
  • Notification Handling
  • Ticketing
  • Tickets Dispatching
  • Escalation
  • Resolution with KB Procedure
  • Monthly SLA Reports
  • Dedicated SPOC
  • L2 AND L3 Support
  • Troubleshooting
  • RCA
  • Change Management
  • Platimun SLA
  • Daily Incident Reports
Get Started Now
Custom
  • Phone Support
  • L1 Support
  • Notification Handling
  • Ticketing
  • Tickets Dispatching
  • Escalation
  • Resolution with KB Procedure
  • Silver SLA
  • Monthly Incident Report
  • Monthly SLA Reports
  • Dedicated SPOC
  • L2 AND L3 Support
  • Troubleshooting
  • RCA
  • Gold SLA
  • Weekly Incident Report
  • Change Management
  • Platimun SLA
  • Daily Incident Reports
Get Started Now

NOC Consulting Services

Our NOC engineers can help you enhance your NOC following ITIL recommendations.

Take the first step toward a more efficient and successful NOC by filling out the form below.

APPLY FOR A NOC CONSULTATION ➤

Our Related Services

Network Monitoring
LEARN MORE
Server Monitoring
LEARN MORE
VoIP Monitoring
LEARN MORE
Log Monitoring
LEARN MORE
Monitoring As A Service
LEARN MORE
Application Performance Monitoring
LEARN MORE
Mobile Network Monitoring
LEARN MORE
DevOps
LEARN MORE

Some Of Our Related Articles

Why is IT Monitoring and Reporting Critical to the Success of Your Company?
LEARN MORE
Why do IT Leaders use IT Monitoring?
LEARN MORE
Forti-elk – Analyze your Network Log Data
LEARN MORE
Deployment of a APM based on Kubernetes (part1)
LEARN MORE

    Contact us to know how we can help your business.